Leads Privacy Policy
Every lead on Travel Leads Store is a real person who filled in one enquiry form, once, expecting one helpful reply about one trip. They did not consent to being called by twelve businesses for three weeks.
The one rule everything else follows from: a traveller's phone number is licensed to you for the purpose of quoting the trip they enquired about — nothing else, and not forever.
1.Who this applies to
This policy binds every agency and operator account on Travel Leads Store, and every employee, sub-agent or call-centre acting on that account's behalf. Accepting it is a condition of holding an account. You remain responsible for anyone you give lead data to.
2.What you may use a lead for
- Contacting the traveller about the specific trip or destination they enquired about, to understand their requirement and send a quote.
- Following up on that quote and, if they book, servicing that booking.
- Nothing else. Not your newsletter, not next season's offers, not an unrelated destination.
3.Contact limits
These are hard limits, not guidance:
| Rule | Limit |
|---|---|
| Calling hours | 09:00 – 20:00 IST only. No calls on national holidays. |
| Call attempts | Maximum 3 attempts in the first 48 hours. If unanswered, maximum 2 more over the following 5 days. |
| WhatsApp / SMS | Maximum 2 messages total unless the traveller replies. Once they reply, normal conversation applies. |
| After 7 days | No further contact unless the traveller has responded or re-enquired. |
| Opt-out | "Stop", "not interested", "don't call", a block, or silence after the limits above ends contact permanently and immediately. No "one last offer". |
| Identity | Introduce yourself by your registered business name on first contact, and say the traveller enquired through Travel Leads Store. |
4.What is strictly prohibited
- Sharing or reselling lead contact details to any third party, including partner agencies, group companies, WhatsApp groups, or other marketplaces.
- Bulk broadcasting — adding travellers to WhatsApp groups, broadcast lists, marketing databases, or automated dialer campaigns.
- Exporting or scraping lead data out of the platform beyond what your own booking records require.
- Calling from spoofed, masked, or misrepresented numbers.
- Contacting a traveller whose lead you did not purchase, or continuing to contact one after a shared lead has closed.
- Pressure tactics, repeat calling from different numbers, or contacting the traveller's family or workplace.
- Retaining lead contact data after 12 months from purchase, unless the traveller became your customer.
5.The traveller's rights
A traveller may at any time ask you to stop contacting them, ask what data you hold, ask you to correct it, or ask you to delete it. You must comply within 7 days and confirm in writing. They may also complain to Travel Leads Store at privacy@travelleadstore.in, and we will act on it.
6.Enforcement
We log lead purchases, disputes, and complaints against the buying account. Where a complaint is substantiated:
| Stage | Consequence |
|---|---|
| First substantiated complaint | Written warning on the account. |
| Second | Lead purchasing suspended for 30 days. No refund of wallet balance for the suspension period. |
| Third, or any severe breach (resale, bulk broadcast, spoofing) | Account terminated immediately. Wallet balance forfeited to the extent of unresolved disputes. No re-registration. |
Severe breaches do not get three chances. Reselling lead data or bulk-messaging travellers terminates the account on the first proven instance.
7.Your legal obligations
Accepting this policy does not replace your own obligations under Indian law, including the Digital Personal Data Protection Act, 2023, the TRAI TCCCPR, 2018 (unsolicited commercial communication and DND registry), and the WhatsApp Business Messaging Policy. You are an independent data fiduciary in respect of leads you purchase. Travel Leads Store is not liable for how you handle a traveller's data after purchase, and you indemnify us against claims arising from your misuse of it.
8.Changes
We may update this policy. Material changes are versioned, and you will be asked to accept the new version at your next sign-in. The version you accepted is recorded against your account.